Privacy Policy | Pest OS

1. Introduction

Pest OS LLC ("Pest OS," "Company," "we," "us," or "our") operates the website www.getpestos.com (the "Site") and provides AI-powered receptionist services for pest control and wildlife management businesses (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information in connection with the Site and Service.

This Privacy Policy applies to two categories of individuals: (1) our business clients who subscribe to and configure the Service ("Clients"), and (2) the end consumers who interact with the AI Receptionist when calling a Client's business ("Callers"). By using the Site or Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information from Clients

When you create an Account or use the Service, we may collect:

Account registration information: name, email address, phone number, business name, and business address
Billing and payment information: credit card details, billing address (processed through third-party payment processors)
Business information: service area, pricing ranges, pest control specializations, CRM credentials, and scheduling preferences
Scripts, prompts, and configuration data you provide to customize the AI Receptionist
Communications with Pest OS, including support requests and feedback

2.2 Information from Callers

When a Caller interacts with the AI Receptionist, we may collect:

Caller's name, phone number, and email address (as provided during the call)
Call recordings and transcripts
Information about the Caller's pest or wildlife issue, property details, and scheduling preferences
Call metadata: date, time, duration, and call routing information

2.3 Information Collected Automatically (Website)

When you visit the Site, we automatically collect certain technical information, including:

IP address, browser type, operating system, and device identifiers
Pages visited, time spent on pages, referring URLs, and click data
Cookies, pixels, and similar tracking technologies (see Section 8 below)

3. How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service
To process calls, create CRM records, and schedule appointments on behalf of Clients
To process payments and manage Subscriptions
To communicate with Clients about their Account, service updates, and support
To train, improve, and develop our AI models and technology
To create aggregated and anonymized datasets for analytics, benchmarking, and product improvement
To detect, prevent, and address fraud, abuse, security incidents, and technical issues
To comply with legal obligations and respond to lawful requests
To analyze website usage and optimize the Site experience

4. How We Share Information

We do not sell personal information for monetary consideration. We may share information in the following circumstances:

4.1 With Clients

Caller information collected during calls is shared with the Client whose business the Caller contacted. Clients control how they use Caller data in accordance with their own privacy policies and applicable law.

4.2 Service Providers

We share information with third-party vendors who assist in providing the Service, including cloud hosting providers, telephony carriers, CRM platforms, payment processors, and analytics providers.

4.3 AI Model Providers

Call data may be processed by third-party AI model providers to generate AI Receptionist responses.

4.4 Legal and Safety

We may disclose information if required by law, subpoena, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

4.6 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify any individual for any lawful purpose, including research, marketing, and benchmarking.

5. Data Ownership

Clients own their Client Data. Pest OS receives a license to process Client Data and to create aggregated and anonymized data as described in these Terms.

Pest OS retains all rights to its proprietary technology, AI models, algorithms, and any improvements derived from processing Client Data.

6. Data Retention

We retain Client Account information for as long as the Account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements.

Aggregated and anonymized data may be retained indefinitely.

7. Data Security

We implement commercially reasonable administrative and technical security measures to protect information from unauthorized access, use, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. Any transmission of personal information is at your own risk.

8. Cookies and Tracking Technologies

The Site uses cookies, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze website traffic, customize content, and improve user experience.

8.1 Types of Cookies We Use

Essential Cookies: Required for basic Site functionality, such as page navigation and secure access.
Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). These may collect IP addresses, browser information, and page views.
Marketing Cookies: May be used to track visitors across websites for advertising purposes.

8.2 Your Cookie Choices

Most web browsers allow you to control cookies through browser settings. You may disable or delete cookies, but doing so may limit Site functionality. For more information on managing cookies, visit your browser's help documentation.

9. Children's Privacy

The Service is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

The right to access personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information, subject to certain exceptions
The right to opt out of certain data processing activities
The right to data portability

To exercise any of these rights, please contact us at jack@getpestos.com. We will respond to verified requests within the timeframe required by applicable law.

11. Notice to California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the "sale" of personal information.

Pest OS does not sell personal information for monetary consideration. However, under the CCPA's broad definition, certain data sharing practices described in this Privacy Policy could be considered a "sale." California residents may exercise their rights by contacting us at jack@getpestos.com.

12. Notice to New Hampshire Residents

Pest OS complies with the New Hampshire Consumer Privacy Act (effective January 1, 2025) to the extent applicable. New Hampshire residents may have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. To exercise these rights, contact us at jack@getpestos.com.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

14. International Data Transfers

The Service is operated in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from your jurisdiction. By using the Service, you consent to such transfer.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" at the top of this policy. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pest OS LLC
Email: jack@getpestos.com
Website: www.getpestos.com